Hersey Bins consistently delivers outstanding service. They are always prompt and professional, making every interaction smooth and stress-free. Every time I call, someone is there to answer the phone—no automated systems or long waits, just real people ready to help. They never say no to any reasonable request, which is rare and highly appreciated. Their pricing is fair, and they’ve simplified the process with automation, making everything so easy to manage. On top of that, their professionalism really stands out, ensuring I feel valued as a customer. I highly recommend Hersey Bins for anyone needing reliable and hassle-free waste management services.
Everything from the representative who took the order and the driver who dropped bin off was positive. Quote was accurate no extra charges or surprises.
Quick service, we gave detailed directions for the bin drop and the driver did as we asked perfectly. We finished faster than we thought and pick up was within hours of our call.
KW Renovations has been using Hersey Bins for many of our residential renovation job sites. They are quick to deliver and remove the dumpsters and take care not to damage our customers’ driveways and properties. Their customer service is top notch and Rachel is fantastic.
I found that choosing Hersey Bins a better and more cost effective way than choosing someone to remove the junk. Hersey Bins provides multiple options with regard to the size of the bin to meet your needs. If the placement and retrieval of the bins is very straightforward to meet your needs.
This company is great. They take good care of their clients. Would recommend them to anyone who needs to get rid of junk or like us are downsizing and need to get rid of a lot of stuff.
Great experience with Hersey. I used them for a large roofing job. I was dealing with Sue who went above and beyond to make sure everything went according to plan. Bins were always picked up and dropped off when they said would be. Very happy customer. Thx Hersey and thx Sue.
Great service provided here. Stephanie provided excellent service, even when my trousers became stuck in the entryway.Will recommend for all future bin rental needs.
We are not local to Kitchener, On but we needed a bin in the area. We requested 3 quotes from 3 different companies in the area, Hersey Bins got back to us immediately with a quote that was fair and simple to understand. We look forward to working with this company on any other upcoming projects in the area. P.S. we are still waiting for quotes from the other two companies and it has been 24 hours since they were requested.
I am writing to express my utmost satisfaction and gratitude for the exceptional service provided by Hersey Bins during my recent home renovations. From start to finish, Hersey Bins, and particularly Stephanie, went above and beyond to ensure a seamless experience, demonstrating professionalism, efficiency, and a genuine commitment to customer satisfaction.Stephanie's dedication and expertise were evident from our very first interaction. She took the time to understand my specific needs and requirements, offering valuable guidance and assistance in selecting the appropriate bin size and placement for my project. Her attention to detail and willingness to accommodate my schedule and preferences were truly commendable, making the entire process stress-free and convenient.Throughout the duration of the renovation, Hersey Bins consistently delivered on their promises, providing prompt and reliable service with a level of professionalism that exceeded my expectations. The bin was delivered and picked up exactly as scheduled, and any inquiries or concerns were addressed promptly and courteously by Stephanie and the team.Not only did Hersey Bins meet my needs, but they also surpassed them, making the daunting task of managing waste during a renovation project surprisingly simple and hassle-free. Their dedication to customer satisfaction and commitment to excellence are truly commendable, and I would not hesitate to recommend Hersey Bins to anyone in need of reliable and efficient waste management services.I am immensely grateful for the exceptional service provided by Hersey Bins, and I wholeheartedly recommend them for any bin needs. Their professionalism, reliability, and dedication to customer satisfaction are truly unmatched, and I look forward to working with them again in the future.
We used Hersey bins for our home and our business. Both times we experienced friendly and helpful staff. They were quick to drop off and pick up the bins and were fairly priced. We will use them again!
Hersey Bins saved the day. Our contractor arrived and we didn't have a bin ordered, called up and Hersey was able to squeeze in a delivery same day. They saved the day no delays in starting our bathroom renovation. I would not hesitate to order a bin again from Hersey and tell family and friends. Thanks such great service
I've run a business in Guelph for about 17 years. I decided to give another local company a chance at building a relationship , what a terrible decision I made. . Consumer beware - this company was not forthcoming with their rates or their fees- including $25/day per bin after 7 days ( including weekend days even though they do not offer pickups on weekends) we used 2-40 yard bins and got a bill for $2000 with taxes in. A competitor did the exact same service and similar weight in waste and was nearly $400 cheaper. I wasn't looking for the cheapest but when I get a bill that has a 13% fuel charge on ALL expenses including rental, tipping cost and the additional $25/day fee it warrants a warning to all to do your homework. I have never questioned a tipping cost or charge in my entire career but this was necessary. I hope it was worth it.
Stephanie and the Hersey's bin team are professional and offer excellent customer service. They are exceptional to work with and go out of their way to ensure you get what you need. I highly recommend them.
The above average customer service was the deciding factor in my choosing Hersey Bins. The bin drop off/pick up was flawless and the whole experience was positive. Would recommend to family and friends and will use again myself when the need arises.
I don’t normally make reviews on Google but this is just a terrible display of customer service. I rented 2 bins in the span of 1 month from Hersey (spent almost 1K with this business) and the first time it went fine. The second time I had moved my car in the driveway to avoid getting a parking ticket. They came at 8am in the morning to pick up the bin I told them I’m not there now but I can come within the next 30mins to move the car, can you come back later? They said no we are going to charge you a $100 fee on top of everything else. Fast forward, 1-2 weeks I get a call from an employee saying I have an outstanding amount for this fee, I’ve already paid the $420 for the bun. I told the lady that I will be disputing this charge I don’t think it’s fair. She immediately got rude and defensive saying they came there 3 times that day, things that I know are not true as I was there. I also told this lady that I WILL pay the charge and then dispute it and let the banks decide the outcome as I have that right as a cardholder. She continued to be unprofessional and rude and eventually abruptly hung up on me.Their competitors offer the exact same service for a lower cost. I would look elsewhere if you’re looking for a bin rental.
We used Hersey when we moved and it was so easy to help us purge and stage our home for sale! Easy to schedule the delivery and pick up! One way to make our move easier! Thanks!
Hersey bins came out the day we called and the driver was kind and helpful. We filled up the bin by the end of the day and early the next day they were able to come and take it. Quick service and the driver was very helpful!
Over charged, and refused to provide itemized invoice including all charges they were claiming and deposit paid prior. Makes me sick to know a business that operates like this is active and trusted in my community. Update, nearly a month after the last update, Hersey contacted me via email, AFTER the bill was paid threw collections. The email body is blank, but attached is an accurate invoice, with no admission of mistake or wrong doing. No apology for trying to rob me for nearly $500. It concerns me that a less capable person may have over looked and paid this and brings the question, how often is this done that they approach it with such confidence? Now that I have the inflated and corrected invoices in record they can expect a BBB report.Update, 3 days after writing this review, with no attempt on Herseys part to fix their own billing error, they opened a file with a collections agency for the correct* amount. In doing so, admitting the invoice they tried to intimidate and bully me into paying WAS infact $400+ over the amount owed. Demonstrating their lack of willingness to work with the customer, and an inability to take responsibility for their own mistakes. They could have simply admitted their mistake and had the money that was rightfully owed, saving us both this hassle. However the receptionist dealing with incoming calls and billing proved to have no interest in doing so, or in showing a morsel of respect.Original;Rude/dodgy. Over charged by well over $400, nearly $1000 for a 7 yard bin advertised at $375, returned half full. They have refused to send properly itemized copy of invoice, inconsistently list prices on phone and won’t provide a hard copy including all charges and deposit. Waited over a month to send an invoice with incorrect information and will not acknowledge mistakes. The person who answered the phone was rude, spoke over me and refused to acknowledge the deposit paid prior to service on Thursday Feb. 16th @ 2:10pm.$375/7 yard bin, $150 2x “dry runs” for drivers who refused the lane way that the third driver made it up first try, 2 days additional rental because drivers refused pick up $50, to a total of $575 plus tax. $461.32 deposit charged, and a bill for $555.41, for a total charge of $1016.73…
Hi,We had an excellent experience with your company. The bin was dropped off and picked up on time. The driver nearly got taken out by a bird on the way to our front door. Then I opened the door and our cat ran out. We had a nice chuckle over that. Thanks for the smiles sir. Thanks again. We have a massive home reno happening and hope we can work together with your company again. Take care.
Very disappointed in the charges I received for a mixed waste bin. I had specifically mentioned to the person who took my order that I had mixed waste mainly of concrete. She said there would be an extra charge. Which was fine because me last bin of mixed waste was only $80. This time it was $785! That's twice the cost of the bin! Had I had any idea or had been cautioned about this I would have got two bins! When I called to question the charge there was 0 effort to meet me. Be very wary of mixed waste and what they tell you. Having the waste "experts" help inform me of this would have been very beneficial for all parties involved. Thanks for your great customer service Hersey!
Very friendly and fast service! Booked easily online and delivered the next day, couldn't ask for better. Nicole was very helpful when picking the right size bin and reviewing the included services.
I was impressed with the care and service we received from the office team and the driver. All were pleasant and knowledgeable and they followed up to ensure the service they provided was as advertised. The bin was in good shape, easy to use and not an eyesore on the driveway! Thank you for showing up when scheduled and making our chore a little easier.
