About Hersey Bins
Google Rating
4.8
Based on 182 reviews
Hersey Bins
4.8
Rahul Luthra
1728487347
Hersey Bins consistently delivers outstanding service. They are always prompt and professional, making every interaction smooth and stress-free. Every time I call, someone is there to answer the phone—no automated systems or long waits, just real people ready to help. They never say no to any reasonable request, which is rare and highly appreciated. Their pricing is fair, and they’ve simplified the process with automation, making everything so easy to manage. On top of that, their professionalism really stands out, ensuring I feel valued as a customer. I highly recommend Hersey Bins for anyone needing reliable and hassle-free waste management services.
Dean Sanderson
1728421997
Everything from the representative who took the order and the driver who dropped bin off was positive. Quote was accurate no extra charges or surprises.
Barb Cassivi
1728419445
Quick service, we gave detailed directions for the bin drop and the driver did as we asked perfectly. We finished faster than we thought and pick up was within hours of our call.
Paul Nicolaes
1725401282
KW Renovations has been using Hersey Bins for many of our residential renovation job sites. They are quick to deliver and remove the dumpsters and take care not to damage our customers’ driveways and properties. Their customer service is top notch and Rachel is fantastic.
Edward Snowden
1725124954
I found that choosing Hersey Bins a better and more cost effective way than choosing someone to remove the junk. Hersey Bins provides multiple options with regard to the size of the bin to meet your needs. If the placement and retrieval of the bins is very straightforward to meet your needs.
Kat Miller
1723818920
This company is great. They take good care of their clients. Would recommend them to anyone who needs to get rid of junk or like us are downsizing and need to get rid of a lot of stuff.
Wes Rayfield
1720563375
Great experience with Hersey. I used them for a large roofing job. I was dealing with Sue who went above and beyond to make sure everything went according to plan. Bins were always picked up and dropped off when they said would be. Very happy customer. Thx Hersey and thx Sue.
Scott Schwindt
1717187982
Overall excellent experience from all in pricing to professional drivers and customer service.
Crystal Graveson
1717177030
Service was great from start to finish. Staff on the phone were always pleasant and they provided a great service.
Altay89
1716825844
Great service provided here. Stephanie provided excellent service, even when my trousers became stuck in the entryway.Will recommend for all future bin rental needs.
Premier Property Holdings
1710275354
We are not local to Kitchener, On but we needed a bin in the area. We requested 3 quotes from 3 different companies in the area, Hersey Bins got back to us immediately with a quote that was fair and simple to understand. We look forward to working with this company on any other upcoming projects in the area. P.S. we are still waiting for quotes from the other two companies and it has been 24 hours since they were requested.
Danyka Dunseith
1709783203
I am writing to express my utmost satisfaction and gratitude for the exceptional service provided by Hersey Bins during my recent home renovations. From start to finish, Hersey Bins, and particularly Stephanie, went above and beyond to ensure a seamless experience, demonstrating professionalism, efficiency, and a genuine commitment to customer satisfaction.Stephanie's dedication and expertise were evident from our very first interaction. She took the time to understand my specific needs and requirements, offering valuable guidance and assistance in selecting the appropriate bin size and placement for my project. Her attention to detail and willingness to accommodate my schedule and preferences were truly commendable, making the entire process stress-free and convenient.Throughout the duration of the renovation, Hersey Bins consistently delivered on their promises, providing prompt and reliable service with a level of professionalism that exceeded my expectations. The bin was delivered and picked up exactly as scheduled, and any inquiries or concerns were addressed promptly and courteously by Stephanie and the team.Not only did Hersey Bins meet my needs, but they also surpassed them, making the daunting task of managing waste during a renovation project surprisingly simple and hassle-free. Their dedication to customer satisfaction and commitment to excellence are truly commendable, and I would not hesitate to recommend Hersey Bins to anyone in need of reliable and efficient waste management services.I am immensely grateful for the exceptional service provided by Hersey Bins, and I wholeheartedly recommend them for any bin needs. Their professionalism, reliability, and dedication to customer satisfaction are truly unmatched, and I look forward to working with them again in the future.
Sharon Nagel
1709315420
We used Hersey bins for our home and our business. Both times we experienced friendly and helpful staff. They were quick to drop off and pick up the bins and were fairly priced. We will use them again!
Mary Rayner
1706226432
Hersey Bins saved the day. Our contractor arrived and we didn't have a bin ordered, called up and Hersey was able to squeeze in a delivery same day. They saved the day no delays in starting our bathroom renovation. I would not hesitate to order a bin again from Hersey and tell family and friends. Thanks such great service
Ramzi Ayyash
1702329325
Excellent customer service and delivery staff. Great experience from start to finish.
craig dool
1701141773
I've run a business in Guelph for about 17 years. I decided to give another local company a chance at building a relationship , what a terrible decision I made. . Consumer beware - this company was not forthcoming with their rates or their fees- including $25/day per bin after 7 days ( including weekend days even though they do not offer pickups on weekends) we used 2-40 yard bins and got a bill for $2000 with taxes in. A competitor did the exact same service and similar weight in waste and was nearly $400 cheaper. I wasn't looking for the cheapest but when I get a bill that has a 13% fuel charge on ALL expenses including rental, tipping cost and the additional $25/day fee it warrants a warning to all to do your homework. I have never questioned a tipping cost or charge in my entire career but this was necessary. I hope it was worth it.
Ivan Valvassori
1700248532
Easy to work with - let us move the date multiple times, competitively priced & family owned.I will use them again.
Mirodan Contracting
1692973563
Stephanie and the Hersey's bin team are professional and offer excellent customer service. They are exceptional to work with and go out of their way to ensure you get what you need. I highly recommend them.
john moran
1692147335
The above average customer service was the deciding factor in my choosing Hersey Bins. The bin drop off/pick up was flawless and the whole experience was positive. Would recommend to family and friends and will use again myself when the need arises.
1Beth Miller
1691774202
Excellent service!! We have used this company several times and they are always prompt and honest!!
kris lachance
1691772143
I don’t normally make reviews on Google but this is just a terrible display of customer service. I rented 2 bins in the span of 1 month from Hersey (spent almost 1K with this business) and the first time it went fine. The second time I had moved my car in the driveway to avoid getting a parking ticket. They came at 8am in the morning to pick up the bin I told them I’m not there now but I can come within the next 30mins to move the car, can you come back later? They said no we are going to charge you a $100 fee on top of everything else. Fast forward, 1-2 weeks I get a call from an employee saying I have an outstanding amount for this fee, I’ve already paid the $420 for the bun. I told the lady that I will be disputing this charge I don’t think it’s fair. She immediately got rude and defensive saying they came there 3 times that day, things that I know are not true as I was there. I also told this lady that I WILL pay the charge and then dispute it and let the banks decide the outcome as I have that right as a cardholder. She continued to be unprofessional and rude and eventually abruptly hung up on me.Their competitors offer the exact same service for a lower cost. I would look elsewhere if you’re looking for a bin rental.
Stephanie Birt
1690816188
We used Hersey when we moved and it was so easy to help us purge and stage our home for sale! Easy to schedule the delivery and pick up! One way to make our move easier! Thanks!
Paul Rasmussen
1682528092
Hersey bins came out the day we called and the driver was kind and helpful. We filled up the bin by the end of the day and early the next day they were able to come and take it. Quick service and the driver was very helpful!
Jeffrey Kroeker
1681496667
Very impressed. Always on time and their staff on the road and in the office are great.
Zach Bell
1678813194
Over charged, and refused to provide itemized invoice including all charges they were claiming and deposit paid prior. Makes me sick to know a business that operates like this is active and trusted in my community. Update, nearly a month after the last update, Hersey contacted me via email, AFTER the bill was paid threw collections. The email body is blank, but attached is an accurate invoice, with no admission of mistake or wrong doing. No apology for trying to rob me for nearly $500. It concerns me that a less capable person may have over looked and paid this and brings the question, how often is this done that they approach it with such confidence? Now that I have the inflated and corrected invoices in record they can expect a BBB report.Update, 3 days after writing this review, with no attempt on Herseys part to fix their own billing error, they opened a file with a collections agency for the correct* amount. In doing so, admitting the invoice they tried to intimidate and bully me into paying WAS infact $400+ over the amount owed. Demonstrating their lack of willingness to work with the customer, and an inability to take responsibility for their own mistakes. They could have simply admitted their mistake and had the money that was rightfully owed, saving us both this hassle. However the receptionist dealing with incoming calls and billing proved to have no interest in doing so, or in showing a morsel of respect.Original;Rude/dodgy. Over charged by well over $400, nearly $1000 for a 7 yard bin advertised at $375, returned half full. They have refused to send properly itemized copy of invoice, inconsistently list prices on phone and won’t provide a hard copy including all charges and deposit. Waited over a month to send an invoice with incorrect information and will not acknowledge mistakes. The person who answered the phone was rude, spoke over me and refused to acknowledge the deposit paid prior to service on Thursday Feb. 16th @ 2:10pm.$375/7 yard bin, $150 2x “dry runs” for drivers who refused the lane way that the third driver made it up first try, 2 days additional rental because drivers refused pick up $50, to a total of $575 plus tax. $461.32 deposit charged, and a bill for $555.41, for a total charge of $1016.73…
Jennifer Higgins
1669333133
I have been dealing with Hersey bins over the past two weeks and they are really professional and great to work with. Definitely will recommend
Derek Benjamins
1660751528
Excellent business. Trustworthy team who care about what they do and provide amazing service.
Sahra L
1659532792
Easy to book, great service. Came at the perfect time and left as easily as it arrived. Really helped us with our first clear-out!
Rose Valente (CDN Music Lover)
1657721588
Hi,We had an excellent experience with your company. The bin was dropped off and picked up on time. The driver nearly got taken out by a bird on the way to our front door. Then I opened the door and our cat ran out. We had a nice chuckle over that. Thanks for the smiles sir. Thanks again. We have a massive home reno happening and hope we can work together with your company again. Take care.
Richard Alexander Arsic
1656343052
Very disappointed in the charges I received for a mixed waste bin. I had specifically mentioned to the person who took my order that I had mixed waste mainly of concrete. She said there would be an extra charge. Which was fine because me last bin of mixed waste was only $80. This time it was $785! That's twice the cost of the bin! Had I had any idea or had been cautioned about this I would have got two bins! When I called to question the charge there was 0 effort to meet me. Be very wary of mixed waste and what they tell you. Having the waste "experts" help inform me of this would have been very beneficial for all parties involved. Thanks for your great customer service Hersey!
Chris McCormick
1655228227
They put the bin on wood blocks and checked the driveway afterwards for debris. Customer service was pleasant. Overall it went as well as I hoped.
Michael Hager
1654527751
Very friendly and fast service! Booked easily online and delivered the next day, couldn't ask for better. Nicole was very helpful when picking the right size bin and reviewing the included services.
Heather D
1651154289
I was impressed with the care and service we received from the office team and the driver. All were pleasant and knowledgeable and they followed up to ensure the service they provided was as advertised. The bin was in good shape, easy to use and not an eyesore on the driveway! Thank you for showing up when scheduled and making our chore a little easier.
Facebook Rating
5.0
Based on 18 reviews
Hersey Bins
5.0
Christine Rito
1608655683
We just ordered online a Hersey bin and it arrived the same day! Fantastic and quick turn around. Would highly recommend! Thank you!!
Aqsa Asher
1531946395
We had a great experience...they dropped off bin on time and picked up on time too...customer service was excellent...i highly recommend their service...
Karen Fricker
1531879788
Post renovation and pre-move clear out of 30+ years of ‘stuff’ in this house. Hershey Bins were a Godsend. Delivered exactly where we needed it, filled (we extended our rental - no problem) and 15 civic yards of non-reuseables disappeared without so much as a speck of garbage on the driveway. Might be the easiest part of this whole adventure. Thank you Hershey Bins team!
Zachary Perluisi
1531516121
Hersey Bins is my new go to bin rental place. These guys are fantastic. The process for renting was very easy, quick and well priced. Jane was the one who helped me rent a bin, and she was helpful and amazing. Customer service from Jane was 10/10. Bin was delivered firth thing in the morning. I got a phone call later that day ensuring I got the bin. A day before having the bin picked up, I got a call from them asking if I needed more time or not. Follow up calls made all the difference. Will definitely use Hersey Bins for all my future projects, and recommend them for anyone.
Sue McInroy
1527541383
Not really knowing what I needed, I made a call to Hersey and was guided through the process. With very patient customer service answering my questions. From call to pick up I was given the feeling I was their top priority. Would definitely recommend your service to anyone and will definitely use you in the future
Anna Eagle-Briand
1527422714
Excellent service! Everything was exactly as promised no hassle. We would definetly use their service again.
Christine Collins
1527175759
Fantastic service! Delivered and picked up exactly as I requested and the office staff was extremely helpful too! I will definitely use them again in the future!
Dawn Custode
1527098590
Great job placing the bin in our very narrow driveway. Pickup and delivery as requested, would definitely use them again.
Conrad Knabenschuh
1526484719
Needed a 20yd dumpster on no notice. They had it here when I needed it. Driver put wood under the skids so as not to damage the driveway without being asked. They followed up to make sure everything was good, and to verify pickup. That too was exactly when I requested. What more can you possibly ask! Excellent.
Steve Holtz
1525729109
Great service. Bin arrived on time and exactly where we needed it. Pick up was smooth. We are definitely using them again.
Sharon Vieser
1521559708
Good service, friendly staff. Have used
Hersey bins a couple of times and
been pleased to deal with them!
Hersey bins a couple of times and
been pleased to deal with them!
Jonathan Van Hoffen
1520883717
The people at Hersey Bins were very helpful and prompt when answering emails and phone calls. They were nice to talk to as well, someone that wanted your business not just taking calls. They followed up after delivery of the bin and then again before pickup to make sure we had enough time. I thought the followup calls were a nice touch. The driver when the bin was dropped off was also friendly, and polite. I wouldn't hesitate to use them again.
Nathan Martin
1509476510
I have been utilizing Hersey Bins for the past 5 years at the Mission Thrift Store in Fergus, and I always refer to them as my favourite service provider-because they truly are just that! The customer service provided is impeccable. I will send an email requesting a pickup, and it will be done that day or the day following-response to my emails is always prompt. I never understood how anybody can get excited about a service provider-but truly, these people are fantastic! Do not go to Waste Management or any other provider-these guys!
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Welcome to Hersey Bins!
With over 35 years in the waste management business, we take pride in being a trusted name for dumpster rental services. Our company was founded by Lloyd Hersey, also known as the Dumpster King. We are still family-owned and operated, holding strong to our values of integrity, excellence, and top-notch customer service. We started with just one truck and a dream to provide outstanding waste disposal services. Today, Hersey Bins is one of the largest and most respected waste removal companies in the region. Our focus on quality and customer satisfaction has helped us grow, and we now serve a wide range of residential, commercial, and industrial clients. We make every effort to recycle all the waste we collect. Regardless of the project, our attention to detail and strong work ethic guarantee success.
Mission
Our mission is to deliver superior waste management solutions that are both efficient and environmentally sustainable. We aim to make waste disposal simple and accessible for all our customers.
Vision
To be the leading waste management service provider in Kitchener, Waterloo, Cambridge, Guelph, and surrounding areas, known for our commitment to sustainability, innovation, and customer satisfaction.
Meet our Team
The backbone of Hersey Bins is our dedicated team of professionals. With years of experience and a true passion for service, our team works tirelessly to provide the best possible experience for every customer. Each member is trained to expertly handle all aspects of waste management with care. We take pride in our work and are always ready to go the extra mile to meet our customers’ needs.
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